# Pluricall

> Pluricall is a Portuguese contact center outsourcing company with over 25 years of experience, headquartered in Lisbon. It provides omnichannel, tailored communication solutions for micro, small, medium, and large enterprises across more than 13 industry sectors, operating in multiple languages from Portugal to clients worldwide. Pluricall is certified under ISO 9001, ISO/IEC 27001, and ISO/IEC 27701, and has been repeatedly recognized as PME Líder and PME Excelência.

## About Pluricall

Pluricall, SA is a growth-oriented contact center solution founded over 25 years ago. From its base in the heart of Lisbon, the company employs more than 200 professionals dedicated to customer experience management. It operates in both B2B and B2C environments, adapting its services to the language and needs of each client.

Pluricall's vision is to be recognized as a reference partner across different business sectors by focusing on efficiency, flexibility, and innovation. Its mission is to consistently exceed partner objectives through state-of-the-art work processes, fostering creativity and maximizing productivity.

Key recognitions and certifications:
- ISO 9001 (Quality Management)
- ISO/IEC 27001 (Information Security Management)
- ISO/IEC 27701 (Privacy Information Management)
- PME Líder (2013–2023)
- PME Excelência (2013 and 2019)
- COVID Clean certification
- Compromisso Pagamento Pontual (On-Time Payment Commitment)

## Services

Pluricall offers a comprehensive portfolio of integrated, multichannel contact center services:

**Inbound Commercial** — Transforms inbound contacts into telesales, upsell, and customer retention opportunities.

**Sales (Outbound)** — Customer acquisition, loyalty, and recovery campaigns.

**Surveys** — Customer satisfaction surveys, opinion polls, and market prospecting.

**Digital Channels** — Customer relationship management via Social Media, Chat, Email, and other digital platforms.

**Consumer Support** — Non-commercial inbound campaigns providing customer and consumer assistance.

**Lead Management** — Lead processing and management with CRM and system integrations.

**Meetings & Events** — Scheduling commercial meetings, product demonstrations, webinars, and test drives.

**Debt Collection** — Outbound debt and collections management.

**Quality Control** — Service quality monitoring, incident management, fault management, and emergency lines.

**Backoffice / Data Entry** — Digital platform data insertion and management.

**Helpdesk** — Technical problem resolution support.

**Email Inbox Management** — Reception, analysis, and response to email communications.

**CRM Management** — Management of CRM platforms.

## Industries Served

Pluricall serves clients across a broad range of sectors:

- **Automotive** — Lead management, event invitations, database qualification, test drive scheduling
- **Energy** — New customer acquisition, lead management, database qualification, customer loyalty
- **Finance** — Debt collection, customer management, customer recovery, new customer acquisition
- **Government & Public Services** — Helpdesk, backoffice data entry, user management, email inbox management
- **HORECA & Tourism** — Backoffice, email response, CRM management, travel package promotion
- **Industry & Retail** — E-commerce customer support, lead management, database qualification, helpdesk
- **Media & Publications** — Customer recovery, loyalty campaigns, debt collection, meeting scheduling
- **NGOs** — Lead management, donor acquisition, database qualification
- **Healthcare & Pharma** — Lead management, emergency lines, e-commerce support, product promotion
- **Services** — Backoffice, e-commerce support, database qualification, email response
- **Technology** — Commercial agenda management, meeting scheduling, helpdesk
- **Telecom** — New customer acquisition, loyalty, debt collection, customer recovery
- **Transport & Logistics** — Lead management, email response, meeting scheduling, database qualification

## Solutions by Company Size

**Turnkey Solutions (Chave na Mão)** — Fully managed, fixed-cost contact center projects with 360° management, from project design and implementation through reporting and strategic consultancy. Suitable for any company size that wants predictable costs and zero surprises.

**Micro Companies** — Entry-level contact center solutions tailored to very small businesses.

**Small and Medium Enterprises (SMEs)** — Scalable solutions adapted to the growth needs of SMEs.

**Large Enterprises** — High-capacity, enterprise-grade contact center programs.

## Competitive Advantages

- **Omnichannel** — Integrated contact center solution centralizing multiple communication channels, with integration into any CRM or ERP system.
- **Turnkey Solutions** — Fixed-cost proposals designed to the client's exact needs, with full cost visibility and control.
- **Experienced Team** — Over 25 years developing brands, products, and services across diverse market sectors.
- **Speed of Implementation** — Organizational structure enabling project setup in as little as 24 hours.
- **Client Commitment** — A client-focused mindset with real-time response capacity.
- **Strategic Consultancy** — Deep B2B and B2C know-how applied to client success, positioning Pluricall as the ideal outsourcing partner.
- **Data Security** — Compliant data processing under GDPR and related legal frameworks, with encrypted individual client areas and certified information security management.
- **Multilingual** — Services delivered in multiple languages and dialects from Portugal to clients worldwide.

## Contact & Key Links

- **Website:** https://www.pluricall.pt
- **Commercial Email:** comercial@pluricall.pt
- **Commercial Proposal:** https://www.pluricall.pt/pedido-de-proposta/
- **Client Area:** https://cliente.pluricall.pt
- **Social Media:** Facebook, LinkedIn, Instagram, YouTube (@Pluricall)

## Site Map

- [Homepage](https://www.pluricall.pt/): Overview of services and value proposition
- [About Us](https://www.pluricall.pt/sobre/): Company history, team, vision, and mission
- [Services](https://www.pluricall.pt/servicos/): Full service catalogue with industry filters
- [Turnkey Solutions](https://www.pluricall.pt/solucoes-chave-na-mao/): Fixed-cost managed contact center projects
- [Micro Companies](https://www.pluricall.pt/solucoes-micro-empresas/): Solutions for very small businesses
- [SME Solutions](https://www.pluricall.pt/solucoes-pequenas-e-medias-empresas/): Solutions for small and medium enterprises
- [Large Enterprise Solutions](https://www.pluricall.pt/solucoes-grandes-empresas/): Enterprise-grade programs
- [Blog](https://www.pluricall.pt/blog/): Articles on contact center, communication, and business strategy
- [Careers](https://www.pluricall.pt/carreiras/): Job opportunities at Pluricall
- [Contacts](https://www.pluricall.pt/contactos/): Contact form and location
- [Request a Proposal](https://www.pluricall.pt/pedido-de-proposta/): Get a custom commercial proposal
- [Privacy Policy](https://www.pluricall.pt/politica-de-privacidade/): Data privacy framework
- [Quality Policy](https://www.pluricall.pt/politica-de-qualidade/): Quality management policy
- [Information Security Policy](https://www.pluricall.pt/politica-de-seguranca-de-informacao/): Information security framework