Meet your
strategic partner
 
 
 
 

About Us

Meet your
strategic partner

Pluricall is a global Contact Center provider since 2001, specialized in Sales, Customer Care and Business Development. With industry leading technology and a team with more than 15 years of experience, Pluricall develops effective B2B and B2C Telemarketing and Customer Care campaigns.

The Contact Center is a vital communication link connecting people and businesses around the world, reaching a great number of prospects, covering a large geographic area in a specific period of time, saving human resources, time and money.

What can Pluricall do for you?

  • Centralize all communication and business activity in one place
  • Save human, technological, time and financial resources
  • Customer care and Telemarketing trained agents
  • Multilingual Teams
  • Contact Center Supervision
  • Quality Control and calls monitoring
  • Permanent IT supervision
  • Dedicated Account Managers
  • Detailed Reports with all Contact Center activity
  • Pluricall uses cutting edge Contact Center technology, providing multiple communication channels, such as SMS, email, chat, click to call, IVR, social networks, internet or telephone
 
Multiple Services
for multiple needs
 
 
 

Your business
is our business

Multiple Services
for multiple needs

Inbound
Listen to your customer

  • 24 / 7 Telephone Answering Service
  • General Customer Care
  • Information services
  • Sales orders
  • Sales Support
  • After-Sale Support
  • Helpdesk / technical support
  • Live Receptionist
  • Lead Generation
  • Inbound sales, upselling and cross-selling
  • Complaints management

Telemarketing
Give your business a Voice

  • Product and Service Sales, upselling and cross-selling
  • Business Appointments Settings
  • Customer Satisfaction Surveys
  • Debt Collection
  • Lead Generation
  • Database Management – Cleansing, Updating and Enhancement
  • Market Research
  • Customer Acquisition and Retention
  • Subscription and contract renewals
  • Follow-ups
  • Direct Response TV support
  • Wellcome Calls
  • Mistery calls

Adicional Services

  • Fax center
  • E-mail center
  • SMS center
  • Mailing center
  • General backoffice
  • Data entry
  • Training and consulting
  • Interactive Voice Response (IVR)
  • Call overflow support
 
Effective solutions
for effective results
 
 
 

Request For Proposal

Effective solutions
for effective results

Form

 
Be part
of our team
 
 
 

Come work
with Pluricall

Be part
of our team

Please fill out the form and we´ll be in touch shortly!!

Form

Talk To Us

Pluricall, S.A.
Av. Defensores de Chaves nº 45 - 3º
1000-112 Lisbon / Portugal

Telephone: +351 217 919 300
Fax: +351 217 919 399

General: info@pluricall.pt
Sales and Marketing: comercial@pluricall.pt
HR: rh@pluricall.pt

Talk To Us